Implementation Structure

■ Quality Assurance System

The IDEC Group has established the Quality Management Committee as a system to promote the QMS (quality management system), identify and analyze quality status and problems, and implement improvement initiatives. In addition, each functional department is engaged in continuous improvement activities through the PDCA cycle on a daily basis. Furthermore, for the purpose of operating the quality assurance system of the entire IDEC Group in an effective and comprehensive manner, we are developing the IGQMS (IDEC group global quality management system) to strengthen quality governance by clarifying responsibilities and authority of each area and defining management items common to the IDEC Group. We are fully committed to the continuous development of "Quality IDEC".

■ Complaint Handling System

The IDEC Group has a system where departments involved in quality management and quality assurance cooperate closely through effective communication to resolve customer complaints quickly and efficiently, while also ensuring the prevention of recurrence. A new complaint management system introduced in 2024 promotes the digital transformation of this workflow, enhancing customer satisfaction through faster response times and utilizing data as assets for recurrence prevention and quality improvement.

ISO 9001 Certification Acquisition Status

IDEC CORPORATION (ISO 9001：2015)
IDEC FACTORY SOLUTIONS CORPORATION（ISO 9001：2015）
IDEC AUTO-ID SOLUTIONS CORPORATION（ISO 9001:2015）
APEM SAS （ISO 9001:2015）
APEM Components Ltd （ISO 9001:2015）
MEC Aps （ISO 9001:2015）
SACEMA （ISO 9001:2015）
SAMELEC （ISO 9001:2015）
APEM Inc （ISO 9001:2015）
IDEC ASIA (THAILAND) CO., LTD.（ISO 9001:2015）
IDEC IZUMI SUZHOU CO., LTD. （GB/T 19001-2016 idt ISO 9001：2015）
IDEC IZUMI TAIWAN CORPORATION (ISO 9001:2015)

■Japan■

■Other Countries /Areas■

Quality Education

To improve the quality level and awareness of quality throughout the company, we continuously provide systematic quality control training with a curriculum for each level of employees as part of our systematic quality education. Basically, quality knowledge should be understood utilized in their own work not only by employees in charge of quality control, but also by a wide variety of employees involved in the manufacturing process. From this perspective, in order to improve the ability of problem-solving and improvement of the entire organization, we conduct training to learn the basic quality control concepts and methods of statistically analyzing data, etc. We also encourage all employees to acquire a quality control certification* so that we can visualize the level of proficiency of each employee. The quality control concepts and statistical methods acquired through these quality education programs are put into practice in actual operations and in QC circles, leading to quality improvement and continuous improvement.

*Quality Control Certificate (QC Certificate) is an objective evaluation of knowledge of quality control through a writing test in Japan, which certifies the level of knowledge of quality control based on pre-determined standards.

Initiatives for Quality Improvement

QC circle activities lead to not only self-realization through the improvement of members' abilities, but also to more bright and motivating workplaces.

From the results of the FY2024 questionnaire (level understanding chart)